Return Policy

Scope: This return policy applies to all products purchased from our online store, in accordance with Spanish law.

Return Period: The return period for products is 14 calendar days from the date of receipt by the customer, as established in Article 71 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

Return Procedure: To make a return, the customer must contact our online store via the email provided in the contact section of the website. The email must include the order number and the reason for the return.

Condition of Returned Product: The returned product must be in the same condition as delivered, with its original packaging and unused. Otherwise, the return will be rejected.

Refund: If the return meets the established conditions, the corresponding amount will be refunded using the same payment method used for the purchase.

Shipping Costs: Return shipping costs will be borne by the customer, except in the case of defective or incorrect products, in which case the store will cover the return shipping costs.

Exceptions: Returns will not be accepted in the following cases:
• Personalized or custom-made products.
• Products that, by their nature, cannot be returned.
• Products that have been opened and/or used.

This return policy is governed by Spanish law, and any disputes arising from its interpretation or execution will be resolved in accordance with the applicable regulations on consumer and user matters.